Delete account or app data

Apps covered by this page

These instructions apply to mobile apps developed and published by SIA Savex Labs, unless an app provides its own deletion instructions.

Delete an account, if available

Some Savex Labs apps may not require an account. If an app supports accounts, use its in-app account settings to start deletion where that option is available. You may also send us a deletion request using the instructions below.

An app may create a random installation identifier for generation limits, security, or technical requests. This identifier is not a traditional account and is not intended to identify you by name, but you may include it in a deletion request so we can locate relevant records.

Delete data stored on your device

• Use the app's deletion controls to remove individual projects, generated content, or other saved items where those controls are available.
• To remove all locally stored app data, clear the app's storage in your device settings or uninstall the app.

Removing local data does not automatically remove information already processed by our service providers and does not cancel an active subscription.

Request deletion of data held by us

Email support@savexlabs.com with the subject Savex Labs data deletion request.

To help us locate the relevant records, include:

• The name of the Savex Labs app you used
• The approximate date and time of your most recent activity
• Your country and device platform, such as Android or iOS
• Your account email, installation identifier, support reference, transaction reference, or another identifier previously shown or supplied to you, if available
• The categories of information you want deleted

Do not send passwords, payment-card details, or original user content unless we specifically ask for it. We may request limited additional information to verify the request and avoid deleting another person's data.

What we will delete

Where we can reasonably identify records associated with your request, we will delete:

• Your account and profile information, if the relevant app provides an account
• Uploaded content, prompts, or temporary generated outputs still held by us
• Usage records linked to the relevant account or installation identifier
• Optional analytics identifiers and associated events where deletion is supported
• Support correspondence you ask us to remove, subject to lawful retention needs

We will also instruct applicable processors to delete the information where required and technically possible. The exact data available for deletion depends on the app and how you used it.

Processing time and confirmation

We will acknowledge your request and normally complete it within 30 days. If the request is complex or applicable law permits an extension, we will tell you the reason and the expected completion date. We will confirm when the request has been completed.

Information we may retain

We may retain limited records when required for accounting, fraud prevention, security, dispute resolution, or another legal obligation. Retained information will be restricted to that purpose and deleted or anonymised when the retention requirement ends. Anonymous or aggregated information that can no longer be linked to you may also be retained.

Subscriptions must be cancelled separately

Deleting an account or app data does not cancel an active subscription. Manage or cancel a subscription directly in your Apple ID or Google Play subscription settings. Store billing records are controlled by Apple or Google under their respective policies.

More information

See our Privacy Policy for details about collection, processing, retention, and your privacy rights. For questions, contact support@savexlabs.com.